Our Quality Policy
CORIS BANK INTERNATIONAL TOGO wants to be the bank of reference, by the quality of its organization, its products and services, and for its continuous performance for the benefit of its customers and interested parties. It aims to be the best bank in Togo by significantly impacting its environment and confirming its values of Trust, Originality, Responsibility, Integrity and Sociability.
This vision is essentially based on the one hand, on a Quality Management System in accordance with the requirements of the ISO 9001: 2015 standard and promoting the planning, implementation, evaluation and continuous improvement of process performance, and on the other hand on its ambitious strategic orientations, the main axes of which are as follows:
- strengthening the talent of the men and women of CBI TOGO;
- strengthening the IT and logistics infrastructure;
- strengthening governance, compliance and risk management;
- strengthening the resources of the management system and working to promote it within the organization;
- strengthening its market position by diversifying products and services;
- providing customers with innovative products and programs;
- strengthening the reputation and social responsibility of CBI TOGO;
- the positioning of quality as a transversal component at the level of the organization, processes, procedures and products
From these strategic axes derive the Quality objectives assigned to the various processes of the bank for the continuous improvement of performance.
To achieve the expected results, we are committed to:
- Être le garant de la performance et de la conformité de notre Système de Management de la Qualité ;
- Develop strong leadership in order to encourage, guide and support our employees with the aim of constantly satisfying customers and complying with the regulations to which we are subject;
- Provide all necessary resources for the continuous improvement of our processes, products and services;
- Ensure that the internal audits necessary to ensure compliance between our activities and the established requirements are carried out;
- Regularly check our performance and ensure the relevance and effectiveness of our strategy, in particular during process reviews and management reviews;
- Ensure strict compliance with the legal and regulatory requirements applicable to our activities.
We invite all our employees and partners to take ownership of this Quality Policy and to commit alongside us in this permanent quest for excellence.
